Return Policy
Effective Date: 7.17.2026
At Bella Rugs, we want you to feel confident in your purchase. If an eligible item is not right for your space, you may request a return in accordance with the policy below. Please read this policy carefully before placing your order.
1. Return Eligibility
Eligible items may be returned within 30 calendar days of delivery.
To qualify for a return, each item must be:
- Unused, unwashed, and free from damage, stains, odors, pet hair, or signs of use;
- In its original condition;
- Returned with all original packaging, labels, inserts, and accessories; and
- In a condition suitable for resale, as determined by Bella Rugs upon inspection.
Returns that do not meet these conditions may be refused or may be subject to a reduced refund, where permitted by applicable law.
2. Non-Returnable Items
The following items are final sale and are not eligible for return, exchange, or refund except where required by applicable law:
- Made-to-order rugs;
- Customizable or personalized rugs;
- Custom-sized, custom-colored, or otherwise modified products;
- Items marked “Final Sale,” clearance, or non-returnable at the time of purchase;
- Gift cards; and
- Items that have been used, washed, damaged after delivery, or are not in resalable condition.
Custom and made-to-order rugs are produced specifically for you. Please review all specifications carefully before submitting your order.
3. How to Request a Return
To request a return, email support@bellarugs.com within the 30-day return window and include:
- Your order number;
- The item(s) you wish to return; and
- The reason for your return.
If your return is approved, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.
Please pack all items securely to prevent damage during transit. We recommend using a trackable shipping method and retaining proof of shipment until your refund has been confirmed.
4. Return Shipping and Return Fees
Unless an item is confirmed to be damaged, defective, or incorrect upon arrival, customers are responsible for return shipping costs.
You may choose one of the following refund options for eligible returns:
- Bella Gift Card: a full refund of the eligible item value will be issued as a Bella gift card; or
- Original Payment Method: a refund will be issued to the original payment method, less the applicable return fee.
Original delivery charges, expedited shipping charges, and other non-product service fees are non-refundable unless otherwise required by law.
5. Inspection and Refund Processing
Once your return is received, our team will inspect it to confirm eligibility. We reserve the right to refuse a return that does not comply with this policy.
For approved returns:
- Gift card refunds will be issued to the email address associated with the order.
- Refunds to the original payment method will be processed after the applicable return fee has been deducted.
- Please allow 3–5 business days after our receipt and inspection of the return for processing. Your bank or payment provider may require additional time to post the refund.
Refunds are issued only for the eligible item value and are limited to the amount paid for the returned item.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact support@bellarugs.com within 3 days of delivery.
Please include your order number and clear photos of the item, packaging, and any visible issue. Do not dispose of the item or packaging before receiving instructions from our team.
If Bella Rugs confirms that the item is damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement, repair, store credit, or full refund, including reasonable return shipping costs where applicable.
7. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your eligible item in accordance with this policy and place a new order.
8. Late or Missing Refunds
If you have not received your refund within 5 business days after receiving confirmation from Bella Rugs, please first check with your bank, card issuer, or payment provider. If you still need assistance, contact us at support@bellarugs.com with your order number.
9. Policy Updates
Bella Rugs may update this Return Policy from time to time. The policy in effect at the time your order is placed will apply to that order, unless otherwise required by law.
Contact Us
For questions about returns or refunds, please contact:
Bella Rugs Support
Email: support@bellarugs.com
