Return Policy
Effective Date: 8.20.2026
At Bella Rugs, we want you to shop with confidence. If your rug is not the right fit for your space, you may request a return within 30 days of delivery.
1. Return Eligibility
Eligible items may be returned within 30 calendar days of delivery.
To qualify for a return, the item must be:
- Unused, unwashed, and free from damage, stains, odors, pet hair, or signs of use;
- In its original condition;
- Returned with original packaging, labels, inserts, and accessories where applicable; and
- In a condition suitable for resale.
Returns that do not meet these conditions may be refused or may be subject to a reduced refund, where permitted by applicable law.
2. Non-Returnable Items
The following items are final sale and are not eligible for return, exchange, or refund except where required by applicable law:
- Customized or personalized rugs;
- Custom-sized, custom-colored, or otherwise modified products;
- Items marked “Final Sale” or non-returnable at the time of purchase;
- Gift cards; and
- Items that have been used, washed, damaged after delivery, or are not in resalable condition.
3. How to Request a Return
To request a return, email support@bellarugs.com within the 30-day return window and include:
- Your order number;
- The item(s) you wish to return; and
- The reason for your return.
Once your return is approved, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.
Please pack all items securely to prevent damage during transit. We recommend using a trackable shipping method and retaining proof of shipment until your refund has been confirmed.
4. Return Shipping and Refund Options
For standard returns, customers are responsible for return shipping costs.
You may choose one of the following refund options:
- Bella Gift Card: Receive a 100% refund of the eligible item value as Bella store credit.
- Original Payment Method: Receive a refund to your original payment method, less the applicable processing and handling fee.
Original delivery charges, expedited shipping charges, and other non-product service fees are non-refundable unless otherwise required by law.
5. Inspection and Refund Processing
Once your return is received, our team will inspect the item to confirm that it meets the return requirements.
For approved returns:
- Store credit refunds will be issued to the email address associated with the order.
- Original payment method refunds will be processed after the applicable fee has been deducted.
- Refunds will be processed within 3–5 business days after receipt and inspection. Your bank or payment provider may require additional time to post the refund.
Refunds are limited to the eligible item value and the applicable refund option selected.
6. Damaged, Defective, or Incorrect Items
Every Bella Rugs product is carefully inspected and photographed before dispatch. If your item arrives damaged, defective, or incorrect, please contact support@bellarugs.com within 3 days of delivery.
Please include your order number and clear photos of the item, packaging, and any visible issue. Do not dispose of the item or packaging before receiving instructions from our team.
If Bella Rugs confirms that the item is damaged, defective, or incorrect, we will provide a 100% refund, including reasonable return shipping costs where applicable. No processing or handling fee will be deducted.
7. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your eligible item in accordance with this policy and place a new order.
8. Late or Missing Refunds
If you have not received your refund within 5 business days after receiving confirmation from Bella Rugs, please first check with your bank, card issuer, or payment provider. If you still need assistance, contact support@bellarugs.com with your order number.
9. Policy Updates
Bella Rugs may update this Return Policy from time to time. The policy in effect at the time your order is placed will apply to that order, unless otherwise required by law.
Contact Us
For questions about returns or refunds, please contact:
Bella Rugs Support
Email: support@bellarugs.com
