Return Policy

Bella Rugs - Return Policy


Thank you for shopping with Bella Rugs. We want you to love your rug, but if you’re not fully satisfied with your purchase, we’re here to help. Please read our return policy carefully for eligibility, timelines, and instructions.

1. Return Eligibility
- You may return your product(s) within 30 days of delivery.
- Items must be unused, unwashed, and in their original packaging.
- Custom or made-to-order rugs are non-returnable unless defective or damaged upon arrival.

2. How to Initiate a Return
To request a return:
1. Email us at support@bellarugs.com with your order number and reason for return.
2. We will provide return instructions and the shipping address.
3. Carefully package the item to prevent damage during return shipping.

3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping method for your protection.

4. Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method.
- Please allow 3–5 business days for the refund to be processed after receiving your return.
- Shipping fees (if any) are non-refundable.

5. Damaged or Defective Items
If your order arrives damaged or you receive the wrong item:
- Contact us within 3 days of delivery.
- Send photos of the damaged or incorrect item to support@bellarugs.com.
- We will either send a replacement or issue a full refund, including return shipping costs.

6. Exchanges
- At this time, we do not offer direct exchanges.
- If you would like a different item, please return the original for a refund and place a new order.

7. Late or Missing Refunds
- If you haven’t received a refund after 5 business days, please check with your bank or card provider.
- If you still need help, email us at support@bellarugs.com.

8. Final Sale Items
- Sale or clearance items marked as Final Sale are not eligible for return or refund.

Contact Us
For any questions regarding returns, reach out to us at:
Email: support@bellarugs.com